Question 1

How to get keys

Accepted Answer

How to get keys

Unloc cannot create keys on behalf of lock owners. In general, it is the board in your building who is responsible for distributing keys to the residents living there.

If you live in a building that already uses Unloc but you have not received your keys in the Unloc app yet, you need to contact your board directly and ask them to give you access to the relevant doors.

If you have recently moved into a building which uses Unloc, you as a new owner will usually receive your digital keys after the official change of ownership. This can take up to two weeks.

Question 2

Troubleshooting error-codes

Accepted Answer

Troubleshooting error codes

The Unloc app will report an error code based on what kind of issues you are experiencing. Beneath you find possible solutions.

1011/1020

|| * Weak Bluetooth signals between lock and app, timeout || * Make sure you stand near the lock before trying to open it. || * Make sure the Unloc app has the required access . Click on "Settings" in the Unloc app and select "Access" - all points should be green. || * Turn Bluetooth on / off || * Turn the phone on / off

If none of these suggestions work, it may indicate an issue with the power supply to the lock. If the problem continues, please contact the door administrator.

1022

|| * Weak Bluetooth signals between lock and app, timeout || * Make sure you stand near the lock before trying to open it. || * Turn Bluetooth on / off || * Turn the phone on / off

If none of these suggestions work, it may indicate an issue with the power supply to the lock. If the problem continues, please contact the door administrator.

1997

|| * No access to mobile data and location services || * Check your internet connection || * Turn on cellular data and turn wifi off || * Note that in some cases you must have coverage to be able to use the Unloc app. If you are in a garage facility, try to open the Unloc app outside to download the key - then enter the garage again.

1998

|| * Uneven communication between the lock and Unloc. || * Make sure you stand near the lock before trying to open it. ||

Question 3

How do I factory reset Danalock V3?

Accepted Answer

It might be necessary to reset the Danalock to factory settings if the lock is sold, you are to move or someone else is to manage the lock. You can easily do this through the Danalock- and Unloc app.

Step 1: Log in with your user profile in the Danalock app. Select the lock you want to reset, then click "Device".

Step 2: Select "Delete device" at the bottom of the list - confirm by pressing "Ok".

Step 3: The lock must now be removed from the Unloc app. In the Unloc app, select "Settings". Then click on "Danalock" under your locks.

Step 4: Click on your Danalock account (email address), and then "Update connection". After th

Question 4

My Danalock V3 does not rotate

Accepted Answer

Follow these instructions if your Danalock V3 does not turn around when you open it. These steps can be performed outside the door if you are locked out.

Step 1: Open the Danalock app and log in with your user profile.

Step 2: Turn on End-to-End operations under “Device” in “Settings”. This is to ensure that the lock is completely rotated.

Step 3: Click on “Device” again and then “Calibration” in the settings. Perform an “Manual Calibration”. If you are locked out, use "Automatic Calibration" instead - perform a "Manual Calibration" as soon as you are inside.

1. Turn the Danalock to the unlocked position and press the green button - “Save unlocked position”

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Question 5

How to share a key?

Accepted Answer

A permanent key can be shared with family-members or others who needs continuous access to the lock. You can choose to receive notification in the app when the key is used, giving you full control over your lock. Click here if you want to see how you can share a temporary key.

Step 1: Click on "Keychain and then "Share key" at the bottom of the screen.

Step 2: Select which lock you want to share access to, then click "Next".

Step 3: Select the recipient (s) of the digital key from your contact list or by phone number.

Step 4: Choose how long the person will have access to the digital key. If you want to give continuous access, tick "Permanent".

If you want to give temporary access you can press temporary access.

Click "Next" to get a summary of the newly created key. Select notification for when the key is used if you wish.

**As soon as the key is shared, the recipient will receive an SMS with information about the key. If the recipient already has the app installed, or has had i

Question 6

How do I replace batteries on Danalock V3?

Accepted Answer

You can see the battery level for the Danalock in the Danalock-app. The battery life varies depending on use, but will usually last for about 1 year.

It is important that all 4 batteries are replaced at the same time. Use only standard CR123 lithium batteries. Failure to replace all batteries at the same time or an incorrect standard may result in overheating and explosion. Read more about this topic at Danalock here.

Step 1: Open the battery compartment and pull on the two black straps to release the batteries from the module.

Step 2: Replace all four batteries with new ones, and then close the cover.

Step 3: Recalibrate the lock;

Click on “Device” and then “Calibration” in the settings. Perform a “Manual Calibration”:

Turn the Danalock lock to the unlocked (open door) position and press the green button - Save unlocked position.

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