Articles on: Troubleshooting

Troubleshooting error-codes


Troubleshooting error codes


The Unloc app will report an error code based on what kind of issues you are experiencing. Beneath you find possible solutions.


1011/1020
  • Weak Bluetooth signals between lock and app, timeout
  • Make sure you stand near the lock before trying to open it.
  • Make sure the Unloc app has the required access . Click on "Settings" in the Unloc app and select "Access" - all points should be green.
  • Turn Bluetooth on / off
  • Turn the phone on / off


    • If none of these suggestions work, it may indicate an issue with the power supply to the lock. If the problem continues, please contact the door administrator.


    1022
  • Weak Bluetooth signals between lock and app, timeout
  • Make sure you stand near the lock before trying to open it.
  • Turn Bluetooth on / off
  • Turn the phone on / off


    • If none of these suggestions work, it may indicate an issue with the power supply to the lock. If the problem continues, please contact the door administrator.


    1997
  • No access to mobile data and location services
  • Check your internet connection
  • Turn on cellular data and turn wifi off
  • Note that in some cases you must have coverage to be able to use the Unloc app. If you are in a garage facility, try to open the Unloc app outside to download the key - then enter the garage again.


    • 1998
  • Uneven communication between the lock and Unloc.
  • Make sure you stand near the lock before trying to open it.
  • Turn Bluetooth on / off
  • Turn the phone on / off


    • 9001
  • Error in WIFI communication between lock and app.
  • Try turning off wifi and use 4g/5g
  • The locks communicate with Unloc through WIFI. Error code 9001 indicates that the lock is struggling to achieve stable communication.
  • Make sure that the lock itself has sufficient WIFI signals. Try restarting the router by pulling the power plug in and out. Contact us if the problem persists.


    • 9005
  • Try turning off wifi and use 4g/5g.
  • Try turning you phone off / on.


    • 9303
  • Temporary error, please try again.


    • 9199
  • Phone does not have internet connectivity. Try turning off wifi and use 4g/5g.


    • 6208
    6203
    6400
    6404
  • Uneven signals between lock and app.
  • Make sure you are standing outside the correct door.
  • Try to open the door via Unloc 1-2 meters from the door, and then move the mobile slowly towards the lock.
  • Tap the lock with your phone.
  • Restart the app.
  • Restart your phone.


    • 6400
  • Restart your phone
  • The lock requires direct contact with the phone.
  • Tap the lock with your phone


    • 6414
  • Failed to authenticate with the lock. This typically means that you are trying to open a lock with a key that is for another lock.


    • 7103
  • Tap the lock again and press open


    • 7911
  • Tap the lock again and press open


    • 7913
  • Tap the lock again and press open


    • 2208
  • Try restarting the app, and turn bluetooth off / on.
  • Turn your phone off / on.


    • 2215
  • Try restarting the app, and turn bluetooth off / on.
  • Bad lock signal / Good lock signal
  • Try restarting the app
  • Try restarting your phone


    • Nimly


    14010
  • Restart the app.
  • Turn bluetooth off / on.
  • Turn your phone off / on.


    • 14202 & 14303
  • Go closer to the lock.
  • Turn bluetooth off / on.
  • Turn your phone off / on.


    • Issues still not resolved?


    • If the problem persists, please contact support by pressing "help". On PC: tap the turquoise bubble in the lower right corner.
    • Use backup solution to open the door: Regular key, key card, or similar. Ask someone to open for you (a neighbor, colleague, etc).||


    Updated on: 18/11/2024

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