General Troubleshooting
Troubleshooting error-codes
Troubleshooting error codes The Unloc app will report an error code based on what kind of issues you are experiencing. Beneath you find possible solutions. 1011/1020Some readersProblems connecting to the lock?
If the door will not open, please try to move closer to the lock. Make sure you are standing outside the correct door, and that you are trying to open the door with the correct lock in your app. Make sure you have given the Unloc app access to the necessary rights on your phone. Under settings in the Unloc app, scroll down to "App accesses" and make sure all fields are green. If any of the fields are red, tap the field to give the required access. If you get error codes, please have a look heFew readers
Lock Insight Events
Low Battery Warning
Lock Insight Event: Low Battery Warning Severity: Low Description The battery is low, so the lock might die soon. At that time the Unloc app won't let you open the door anymore. Why does this happen? Eventually the battery of a lock will run out of juice. The Unloc platform attempts to give you a heads up so that you have time to replace the battery of the lock before it stops working. How can I fix it? Change the battery yourself, or get help from an installer . HoFew readersIncorrect System Clock on Salto Lock
Lock Insight Event: Incorrect System Clock on Salto Lock Severity: High Description Every Salto Lock has an internal system clock. This clock is used when validating a key. The lock checks if the start and end date on the key data is valid at the current time, but if the clock in the lock is wrong, this validation might fail even if the key has access. Please note that this will fail also for permanent keys. The Unloc app fetches key data that is only available in a limFew readersOnly Errors Last Three Days
Lock Insight Event: Only Errors Last Three Days Severity: Medium Description This is a Lock Insight Event that fires when we see a sudden drop in successfull door openings. The algorithm is simple: If we see no successful door openings the last three days, but we see at least 3 errors in the same period, and we have over 40 successful openings in the last 60 days, then the lock might be broken. Basically: The lock used to work, now it probably doesn't. This event might be trFew readersWhat is a Lock Insight Event?
Every night the Unloc platform does an analysis of every lock in the platform. The system looks for important insight we can provide to the lock owners. Such a piece of insight is called a Lock Insight Event. A Lock Insight Event is important and actionable information about one of your locks that you can use to improve the user experience and reduce the number of errors. You find your Lock Insight Events on the dashboard of your Organization/Project in the Unloc Control Center. What do IFew readersBad Average Signal Strength for Danalock UM
Lock Insight Event: Bad Average Signal Strength for Danalock Universal Module Severity: Low Description The average signal strength for successful door openings on the lock is below the recommended level. This might cause connectivity issues and failed door openings. We compute this by averaging the signal strength during the last successful openings of the door, and we make sure there are at least 10 of them before this might happen. If the average signal is really bad, weFew readersMilesight Connection Lost
Lock Insight Event: Milesight Connection Lost Severity: High Description We are unable to reach the Milesight module that controls this door. Because of this you will not be able to open the door. Why does this happen? The module might have lost power, or it is unable to connect to the Internet. How can I fix it? You need to make sure that the Milesight has power and is connected to the Internet. You might need to contact your Installer to have a look at the moduleFew readers