General

• What is Unloc Doorbell?

  Unloc Doorbell is a smart doorbell solution that gives you full control over who gets access to your entrance door—directly from your mobile phone. With this solution, you can easily receive notifications, communicate with visitors, and unlock the door—no matter where you are. How does Unloc Doorbell work? Unloc Doorbell connects to your existing doorbell or intercom system and integrates with the Unloc app. When someone rings the doorbell, you receive a notification directly on your phonFew readers

How to

• Add users to Doorbell list

  How to most efficiently add users to a Doorbell list, depends on whether you already use Unloc, or it is your first time starting up the Control Center. There are three options described in this guide: • Add from existing users in the Control Center • Add new users with their phone number • Import tool for adding multiple new users I already use Unloc in the building If so, you can simply add existing users from the project. Go to "Doorbell" from the Menu, and go to the Doorbell listFew readers

• Set opening hours on Doorbell

  A doorbell can either work around the clock, or only certain hours during the day. That means if someone scans the QR-code outside this time, they will not be able to call the users Practical if you don't want residents or tenants to be called up in the middle of the night. Note that this limits the whole Doorbell. If you want some users/tenants to be whitelisted, you need to upgrade your Doorbell. Contact sales at our website: www.unloc.app To set opening hours, you first have to go into tFew readers

• Doorbell Compatible Hardware

  Unloc Doorbell can be used by any internet connected lock. The intercom is currently compatible with the following hardware: Access Control Systems: Assa Abloy ARX AMAG Symmetry Axema Vaka Dormakaba Exos Dormakaba Exivo Hedengren - Hedsam X RCO M5 Salto Space (NB! Only for selected wall readers) Systemhouse Integra Stand alone relays: Teltonika TRB141 Teltonika TRB246 + Extension Card Parqio Smart locks HeimgardFew readers

Troubleshooting

• I don't receive Doorbell calls

  Make sure the Doorbell app is installed, and that you have allowed Camera and Microphone access to the app. Are you frequently using focus settings such as "Do Not Disturb" or similar? Make sure the Unloc app is white listed for notifications. If you're using Doorbell without the app: Make sure to put the Doorbell number as a favourite If you still don't receive any Doorbell calls, please contact support.Few readers

• I can't place a call using Doorbell

  If you can't place a call as a visitor, this is usually due to your browser not having the necessary permissions for speech/video. You may have clicked "Don't grant access" when using Unloc Doorbell previously, or something else causing the your phone not allowing the webpage to allow it. Here is how to fix it in general: Go to url: doorbell.unloc.app on your phone browser Go to page menu/settings, and find Website settings. The process can vary between browsers. Turn on "AlloweFew readers