Unloc-appen registrerer feilkoder knyttet til ulike scenarioer som kan oppstå i sammenkobling mellom lås og telefon. Under finner du mulige løsninger.
2998
Weak Bluetooth signals between lock and app, timeout
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1012
Old version of the Unloc app
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1093
No access to mobile data and location services
Note that in some cases you must have coverage to be able to use the Unloc app. If you are in a garage facility, try to open the Unloc app outside to download the key - then enter the garage again. |
1094
Uneven communication between the lock and Unloc.
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9001
Error in WIFI communication between lock and app.
The Futurehome locks communicate with Unloc through WIFI. Error code 9001 indicates that the lock is struggling to achieve a stable communication.
Make sure that the lock itself has sufficient WIFI signals. Try restarting the router by pulling the power plug in and out. Contact Futurehome if the problem persists. |
2418
The lock wont rotate.
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6208 6203 6400 6414 6404
Uneven signals between lock and app.
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6400
The lock requires direct contact with the phone.
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2104
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1093
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2204
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2315
If you get error 2315 on a private door, try to loosen one of the batteries, then reattach it. Then try updating the lock, read more here. |
2215
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Bad lock signal / Good lock signal
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Issues still not resolved?
If the problem persists, please contact support by pressing "help". On PC: tap the turquoise bubble in the lower right corner.
Use backup solution to open the door: Regular key, key card, or similar. Ask someone to open for you (a neighbor, colleague, etc).