Unloc-appen registrerer feilkoder knyttet til ulike scenarioer som kan oppstå i sammenkobling mellom lås og telefon. Under finner du mulige løsninger.
Weak Bluetooth signals between lock and app, timeout
Old version of the Unloc app
No access to mobile data and location services
Note that in some cases you must have coverage to be able to use the Unloc app. If you are in a garage facility, try to open the Unloc app outside to download the key - then enter the garage again.
Uneven communication between the lock and Unloc.
Error in WIFI communication between lock and app.
The Futurehome locks communicate with Unloc through WIFI. Error code 9001 indicates that the lock is struggling to achieve a stable communication.
Make sure that the lock itself has sufficient WIFI signals. Try restarting the router by pulling the power plug in and out. Contact Futurehome if the problem persists.
The lock wont rotate.
Uneven signals between lock and app.
The lock requires direct contact with the phone.
If you get error 2315 on a private door, try to loosen one of the batteries, then reattach it. Then try updating the lock, read more here.
Bad lock signal / Good lock signal
Issues still not resolved?
If the problem persists, please contact support by pressing "help". On PC: tap the turquoise bubble in the lower right corner.
Use backup solution to open the door: Regular key, key card, or similar. Ask someone to open for you (a neighbor, colleague, etc).