Not Receiving SMS Code
f you're not receiving the six-digit SMS code you've requested, there could be several reasons. Mobile operators use different security checks that can sometimes block message delivery.
Your mobile operator’s security filters may block the SMS.
Our system may prevent sending the code if you don’t have active keys in the app.
The message might be flagged as spam by your phone.
Make sure you have active keys in the app – this helps bypass our security checks.
Check your SMS spam or junk folder – the message might be filtered there.
Request a new code and wait a few minutes.
Make sure you have active keys in the app – this helps bypass our security checks.
Request a new code and allow some time for it to arrive.
Please contact us via chat and include your phone number so we can assist you as quickly as possible.
Common Causes
Your mobile operator’s security filters may block the SMS.
Our system may prevent sending the code if you don’t have active keys in the app.
The message might be flagged as spam by your phone.
What to do – Android
Make sure you have active keys in the app – this helps bypass our security checks.
Check your SMS spam or junk folder – the message might be filtered there.
Request a new code and wait a few minutes.
What to do – iPhone
Make sure you have active keys in the app – this helps bypass our security checks.
Request a new code and allow some time for it to arrive.
Still not receiving the SMS?
Please contact us via chat and include your phone number so we can assist you as quickly as possible.
Updated on: 22/05/2025
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