Articles on: Hardware

My Danalock V3 does not rotate

Follow these instructions if your Danalock V3 does not turn around when you open it. These steps can be performed outside the door if you are locked out.

Step 1: Open the Danalock app and log in with your user profile.

Step 2: Turn on End-to-End operations under “Device” in “Settings”. This is to ensure that the lock is completely rotated.



Step 3: Click on “Device” again and then “Calibration” in the settings. Perform an “Manual Calibration”. If you are locked out, use "Automatic Calibration" instead - perform a "Manual Calibration" as soon as you are inside.

1. Turn the Danalock to the unlocked position and press the green button - “Save unlocked position”



2. Turn the Danalock to the locked position and press the red button - “Save locked position”.



3. Perform a "Test calibration" to see that everything works properly.



Please contact support if the problems presist.

Updated on: 20/09/2024

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