In general, it is the board in your building who is responsible for distributing keys to the residents living there.

If you live in a building that already uses Unloc but you have not received your keys in the Unloc app yet, you need to contact your board directly and ask them to give you access to the relevant doors.

If you have recently moved into a building which uses Unloc, you as a new owner will usually receive your digital keys after the official change of ownership. This can take up to two weeks.