What are Operational Insights?
Operational Insights require your attention, and are automatically created from our continuous monitoring of Unloc. They alert you to problems with your locks or lock connections before they impact end users.
Types of Operational Insights
Lock Insights — Issues with the physical lock itself, such as low battery or communication problems.
Lock Connection Insights — Issues with the system that connects to and manages locks, such as offline servers or authentication failures.
Vendor Insights — Informational alerts about vendor service availability. These are not actionable by you — they indicate that we are aware of an issue with a vendor's service and are working on it.
Severity Levels
Critical — Immediate action required. Users are likely affected.
High — Action required soon. Users may be affected.
Medium — Should be investigated. Limited user impact.
Low — Minor issue. No immediate user impact.
Insight States
Detected — The issue has been identified and needs attention.
Acknowledged — You have seen the issue and are working on it.
Resolved — The issue has been fixed.
How to Handle an Operational Insight
- Acknowledge — When you see a new insight, mark it as acknowledged. This signals to your team that someone is looking into it.
- Investigate — Follow the guidance in the specific insight article to understand the cause and determine the appropriate fix.
- Take action — Perform the necessary steps to resolve the underlying issue (e.g., replace batteries, check network connectivity, contact vendor support).
- Test — Verify that the issue is resolved by testing the lock or connection in the Unloc app.
- Resolve — Once confirmed working, mark the insight as resolved in Control Center.
Auto-Resolution
Some insights resolve automatically when the system detects that the underlying problem is fixed. For example, a Low Battery insight resolves when the lock reports a healthy battery level after a battery replacement.
However, waiting for auto-resolution is not recommended. You should proactively investigate and resolve insights to minimize the risk of user impact.
Updated on: 23/01/2026
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