Only Errors Last Three Days
Lock Insight Event: Only Errors Last Three Days
Severity: Medium
This is a Lock Insight Event that fires when we see a sudden drop in successfull door openings. The algorithm is simple: If we see no successful door openings the last three days, but we see at least 3 errors in the same period, and we have over 40 successful openings in the last 60 days, then the lock might be broken.
Basically: The lock used to work, now it probably doesn't. This event might be triggered as a false positive, but we think its better to be safe than sorry.
Note! This event does not trigger for Salto locks or Milesight locks.
There are various reasons that a user experiences errors when trying to open a door. What you need to look for is based on what lock is installed on the door.
Believe it or not, but one of the biggest reasons for experiencing an error is that the end-user is outside the wrong door. Let's take the Danalock Universal Module as an example. If the end-user tries to open the door, but the Unloc app is not able to connect to the Danalock Universal Module, the reason could be that the user is at the wrong door, or that the module has lost power. From the Unloc platforms perspective this is indistinguishable.
This means that a surge in errors can be created by a set of confused users that is on wrong side of the building, and that this was the even that cried wolf. We will be working on tweaking this to increase the accuracy of the event.
You need to get out there and investigate. If it works, you can probably resolve the event. If you are unable to open the door, you might need to contact an installer that can help you troubleshoot what is actually wrong.
Some questions to consider if isn't working:
Does the lock have power?
Is lock properly wired to the electronic strike plate?
For IP based locks, is the lock connected to the internet?
Severity: Medium
Description
This is a Lock Insight Event that fires when we see a sudden drop in successfull door openings. The algorithm is simple: If we see no successful door openings the last three days, but we see at least 3 errors in the same period, and we have over 40 successful openings in the last 60 days, then the lock might be broken.
Basically: The lock used to work, now it probably doesn't. This event might be triggered as a false positive, but we think its better to be safe than sorry.
Note! This event does not trigger for Salto locks or Milesight locks.
Why does this happen?
There are various reasons that a user experiences errors when trying to open a door. What you need to look for is based on what lock is installed on the door.
Believe it or not, but one of the biggest reasons for experiencing an error is that the end-user is outside the wrong door. Let's take the Danalock Universal Module as an example. If the end-user tries to open the door, but the Unloc app is not able to connect to the Danalock Universal Module, the reason could be that the user is at the wrong door, or that the module has lost power. From the Unloc platforms perspective this is indistinguishable.
This means that a surge in errors can be created by a set of confused users that is on wrong side of the building, and that this was the even that cried wolf. We will be working on tweaking this to increase the accuracy of the event.
How can I fix it?
You need to get out there and investigate. If it works, you can probably resolve the event. If you are unable to open the door, you might need to contact an installer that can help you troubleshoot what is actually wrong.
Some questions to consider if isn't working:
Does the lock have power?
Is lock properly wired to the electronic strike plate?
For IP based locks, is the lock connected to the internet?
Updated on: 25/09/2024
Thank you!