Only Errors Last Three Days
Severity: Medium
Applies to: All locks
A lock that was regularly used, has suddenly no successful openings in the last three days. At the same time multiple errors have been reported. This indicates that users are unable to open the lock.
Why does this happen?
Common causes include:
- Bluetooth connectivity issues — Interference or distance problems between the user's phone and the lock.
- Lock malfunction — The lock mechanism may be jammed or faulty.
- Firmware issues — The lock firmware may need an update.
- Battery issues — Even if not critically low, weak batteries can cause intermittent failures.
False positives
Note that this insight can be triggered by users attempting to open the wrong door. We cannot distinguish between a connectivity issue and a user at the wrong location. If investigation shows the lock is working correctly, you can safely resolve this insight.
How to fix it
You need to get out there and investigate. If it works, you can probably resolve the event. If you are unable to open the door, you might need to contact an installer that can help you troubleshoot what is actually wrong.
- Test the lock using the Unloc app.
- Check for physical issues (jammed mechanism, door alignment, battery condition).
Things to look for:
- Does the lock have power?
- Is lock properly wired to the electronic strike plate?
- For IP based locks, is the lock connected to the internet?
Auto-Resolution
This insight resolves automatically when successful openings are recorded again. However, given the high severity, you should investigate immediately rather than wait for auto-resolution.
End User Notification
When this issue is detected, end users with keys to the affected lock(s) will see a warning in the Unloc app underneath the open button, plus a more detailed description when opening the door page.
Updated on: 23/01/2026
Thank you!