IP lock error codes

This article covers error codes specific to IP-connected locks (remote locks) in the Unloc app. These are locks that connect via the internet rather than Bluetooth.

Vendors Covered

The following lock systems use IP-based remote unlocking:

• AMAG
• ARX
• Avior
• Axema Vaka
• Dormakaba Exivo
• Dormakaba Exos
• Futurehome
• HedsamX
• Homecontrol
• Integra
• Milesight
• Parqio
• RCO
• Teltonika

Connection & Network Errors

Error 9001: Unknown Error

What happened:

The lock operation failed due to an unknown error.

How to fix it:

Try again. If the problem persists, check your internet connection, restart the app, or contact support.

Error 9005: Lock System Timeout

What happened:

The lock system did not respond in time.

How to fix it:

Try again. If the problem persists, the lock system may be temporarily unavailable.

Error 9006: Request Timeout

What happened:

The lock operation request timed out.

How to fix it:

Check your internet connection and try again.

Error 9007: Network Issue

What happened:

The app experienced a network issue.

How to fix it:

Check your internet connection and try again.

Error 9199: Communication Error

What happened:

Something went wrong while communicating with the server.

How to fix it:

Try again. If the problem persists, restart the app or contact support.

Error 9499: Operation Incomplete

What happened:

The lock operation could not be completed.

How to fix it:

Check your internet connection and try again. If the problem persists, restart the app.

Access & Key Errors

Error 9202: Access Denied

What happened:

Access was denied by the lock system.

How to fix it:

Make sure you are at the correct lock. If the problem persists, contact the key issuer or support.

Error 9303: Internal Error

What happened:

An internal error occurred.

How to fix it:

Try again. If the problem persists, contact support.

Error 9307: Key Is Scheduled

What happened:

The key is scheduled, meaning it is not active yet.

How to fix it:

Check when your key becomes active and try again when the key is active.

Error 9308: Key Is Inactive

What happened:

The key is currently inactive.

How to fix it:

Check what times and days the key is active and try again during those periods.

Error 9309: Key Is Revoked

What happened:

The key has been revoked by the key issuer. You can no longer use this key to operate the lock.

How to fix it:

You will need a new key to operate the lock. Please contact the person or organization that issued your key.

Error 9310: Key Is Expired

What happened:

The key has expired and can no longer be used to operate the lock.

How to fix it:

You will need a new key to operate the lock. Please contact the person or organization that issued your key to request a new one.

If you continue to experience issues, please contact Unloc Support.

Updated on: 23/01/2026