Incorrect System Clock on Salto Lock
Lock Insight Event: Incorrect System Clock on Salto Lock
Severity: High
Every Salto Lock has an internal system clock. This clock is used when validating a key. The lock checks if the start and end date on the key data is valid at the current time, but if the clock in the lock is wrong, this validation might fail even if the key has access.
Please note that this will fail also for permanent keys. The Unloc app fetches key data that is only available in a limited time, to reduce the risk of abuse.
This can happen if you have recently changed the batteries on the lock, or if there has been a power outage. When a Salto lock loses power it has to be updated with the PPD afterwards.
Sometimes we see that the Salto lock gradually experiences Clock Drift. In these cases the user might experience occasional errors when attempting to open the door, as the drift might be so small that the key data might be validated correctly and not, depending on when you try to open the door.
To resolve this issue, you need to update the lock using the Portable programming device (PPD). If you don't have access to the PPD, you need to contact the installer that manages your Salto installation. They will be able to help.
Severity: High
Description
Every Salto Lock has an internal system clock. This clock is used when validating a key. The lock checks if the start and end date on the key data is valid at the current time, but if the clock in the lock is wrong, this validation might fail even if the key has access.
Please note that this will fail also for permanent keys. The Unloc app fetches key data that is only available in a limited time, to reduce the risk of abuse.
Why does this happen?
This can happen if you have recently changed the batteries on the lock, or if there has been a power outage. When a Salto lock loses power it has to be updated with the PPD afterwards.
Sometimes we see that the Salto lock gradually experiences Clock Drift. In these cases the user might experience occasional errors when attempting to open the door, as the drift might be so small that the key data might be validated correctly and not, depending on when you try to open the door.
How can I fix it?
To resolve this issue, you need to update the lock using the Portable programming device (PPD). If you don't have access to the PPD, you need to contact the installer that manages your Salto installation. They will be able to help.
Updated on: 24/09/2024
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