Dormakaba Exos Connection Issues

Warning: Users cannot open doors until the connection is restored. Investigate immediately.

Severity: Critical

Applies to: Dormakaba Exos lock connections

We are unable to authenticate with the Dormakaba Exos server. Users will not be able to open doors controlled by this system until the connection is restored.

Why does this happen?

Credentials changed — The API credentials in the Exos system may have been changed.
Server offline — The Exos server is powered off or unreachable.
Authentication token expired — The token used to connect to the Exos server has expired.

How to fix it

Contact your Dormakaba installer to check that:

The Exos server is powered on and running.
The API credentials are still valid.
If credentials have changed, update them in Unloc.

If you're unable to resolve the issue, contact Unloc Support.

Auto-Resolution

This insight resolves automatically when Unloc successfully authenticates with the Exos server again.

End User Notification

When this issue is detected, end users with keys to the affected lock(s) will see a warning in the Unloc app underneath the open button, plus a more detailed description when opening the door page.

Updated on: 23/01/2026

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