AMAG connection lost

Warning: Users cannot open doors until the connection is restored. Investigate immediately.

Severity: Critical

Applies to: Amag lock connections

We are unable to reach the Amag server. Users will not be able to open doors controlled by this system until the connection is restored.

Why does this happen?

Server offline — The Amag server is powered off or has crashed.
Network issues — The server cannot be reached over the network.

How to fix it

Contact your Amag installer to check that:

The Amag server is powered on and running.
The server is reachable over the network.

If you're unable to resolve the issue, contact Unloc Support.

Auto-Resolution

This insight resolves automatically when Unloc successfully connects to the Amag server again.

End User Notification

When this issue is detected, end users with keys to the affected lock(s) will see a warning in the Unloc app underneath the open button, plus a more detailed description when opening the door page.

Updated on: 23/01/2026

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