This article covers error codes specific to IP-connected locks (remote locks) in the Unloc app. These are locks that connect via the internet rather than Bluetooth.
Vendors Covered
The following lock systems use IP-based remote unlocking:
AMAG
ARX
Avior
Axema Vaka
Dormakaba Exivo
Dormakaba Exos
Futurehome
HedsamX
Homecontrol
Integra
Milesight
Parqio
RCO
Teltonika
Connection & Network Errors
Error 9001: Unknown Error
What happened: The lock operation failed due to an unknown error.
How to fix it: Try again. If the problem persists, check your internet connection, restart the app, or contact support.
Error 9005: Lock System Timeout
What happened: The lock system did not respond in time.
How to fix it: Try again. If the problem persists, the lock system may be temporarily unavailable.
Error 9006: Request Timeout
What happened: The lock operation request timed out.
How to fix it: Check your internet connection and try again.
Error 9007: Network Issue
What happened: The app experienced a network issue.
How to fix it: Check your internet connection and try again.
Error 9199: Communication Error
What happened: Something went wrong while communicating with the server.
How to fix it: Try again. If the problem persists, restart the app or contact support.
Error 9499: Operation Incomplete
What happened: The lock operation could not be completed.
How to fix it: Check your internet connection and try again. If the problem persists, restart the app.
Access & Key Errors
Error 9202: Access Denied
What happened: Access was denied by the lock system.
How to fix it: Make sure you are at the correct lock. If the problem persists, contact the key issuer or support.
Error 9303: Internal Error
What happened: An internal error occurred.
How to fix it: Try again. If the problem persists, contact support.
Error 9307: Key Is Scheduled
What happened: The key is scheduled, meaning it is not active yet.
How to fix it: Check when your key becomes active and try again when the key is active.
Error 9308: Key Is Inactive
What happened: The key is currently inactive.
How to fix it: Check what times and days the key is active and try again during those periods.
Error 9309: Key Is Revoked
What happened: The key has been revoked by the key issuer. You can no longer use this key to operate the lock.
How to fix it: You will need a new key to operate the lock. Please contact the person or organization that issued your key.
Error 9310: Key Is Expired
What happened: The key has expired and can no longer be used to operate the lock.
How to fix it: You will need a new key to operate the lock. Please contact the person or organization that issued your key to request a new one.
If you continue to experience issues, please contact Unloc Support.