This article covers common error codes that can occur across all lock types in the Unloc app.
Bluetooth Detection & Scanning
Error 1011: Cannot Find Lock
What happened: The app could not find the lock via Bluetooth within the expected time.
How to fix it: Make sure you are at the correct lock and within range (up to 5 meters). Check that Bluetooth is enabled on your device. Try restarting the app or toggling Bluetooth off and on.
Bluetooth Connection
Error 1020: Connection Failed
What happened: The app found the lock but failed to establish a Bluetooth connection.
How to fix it: Make sure you are within range of the lock and try again. If the problem persists, try restarting the app or toggling Bluetooth off and on.
Error 1022: Connection Lost
What happened: The Bluetooth connection to the lock was lost while connecting.
How to fix it: Make sure you are within range of the lock and try again. If the problem persists, try restarting the app or toggling Bluetooth off and on.
Key Data & Lock System Communication
Error 1050: Communication Failed
What happened: Failed to communicate with the lock system.
How to fix it: Check your internet connection and try again. If the problem persists, please contact support.
Error 1097: Key Data Fetch Failed
What happened: Failed to fetch key data from the lock system.
How to fix it: Check your internet connection and try again. If the problem persists, please contact support.
Error 1997: Key Data Fetch Failed
What happened: Failed to fetch key data from the lock system.
How to fix it: Check your internet connection and try again. If the problem persists, please contact support.
Error 1998: Key Data Fetch Timeout
What happened: Fetching key data from the lock system took too long.
How to fix it: Check your internet connection and try again. If the problem persists, please contact support.
Other Common Errors
Error 1100: Unsupported Lock Version
What happened: This version of the app does not support this lock.
How to fix it: Try updating the app to the latest version to enable support for this lock.
Error 1101: Unsupported Lock Operation
What happened: The lock does not support both opening and closing.
How to fix it: Try the other option to operate the lock. Some locks only support one type of operation.
Error 1999: Bluetooth Unavailable
What happened: Bluetooth is either turned off or you have not given permissions for Unloc to use Bluetooth.
How to fix it:
Open your device Settings
Make sure Bluetooth is turned on
Check that Unloc has permission to use Bluetooth
On iOS: Go to Settings > Unloc > Bluetooth and ensure it's enabled
On Android: Go to Settings > Apps > Unloc > Permissions and enable Bluetooth/Nearby devices
If you continue to experience issues, please contact Unloc Support.