This article covers error codes specific to Salto XS locks in the Unloc app.

What happened: The app could not find the lock via Bluetooth within the expected time.

How to fix it: Hold your phone close to or tap it against the lock to activate it. Make sure you are at the correct lock and that Bluetooth is enabled on your device.

What happened: The lock operation timed out.

How to fix it: Hold your phone close to the lock and try again. Make sure to keep the phone near the lock until the operation completes.

What happened: An error occurred while communicating with the lock.

How to fix it: Try again. If the problem persists, restart the app or contact support.

What happened: The Bluetooth connection to the lock was lost.

How to fix it: Hold your phone close to the lock and try again.

What happened: The lock recognized your key but access was denied.

How to fix it: Make sure you are at the correct lock. If the problem persists, contact the key issuer or support.

What happened: Your key has been cancelled.

How to fix it: Contact the key issuer to get a new key.

If you continue to experience issues, please contact Unloc Support.