Troubleshooting error codes

The Unloc app will report an error code based on what kind of issues you are experiencing. Beneath you find possible solutions.

1011/1020

* Weak Bluetooth signals between lock and app, timeout
* Make sure you stand near the lock before trying to open it.
* Make sure the Unloc app has the required access . Click on "Settings" in the Unloc app and select "Access" - all points should be green.
* Turn Bluetooth on / off
* Turn the phone on / off

If none of these suggestions work, it may indicate an issue with the power supply to the lock. If the problem continues, please contact the door administrator.

1022

* Weak Bluetooth signals between lock and app, timeout
* Make sure you stand near the lock before trying to open it.
* Turn Bluetooth on / off
* Turn the phone on / off

If none of these suggestions work, it may indicate an issue with the power supply to the lock. If the problem continues, please contact the door administrator.

1997

* No access to mobile data and location services
* Check your internet connection
* Turn on cellular data and turn wifi off
* Note that in some cases you must have coverage to be able to use the Unloc app. If you are in a garage facility, try to open the Unloc app outside to download the key - then enter the garage again.

1998

* Uneven communication between the lock and Unloc.
* Make sure you stand near the lock before trying to open it.
* Turn Bluetooth on / off
* Turn the phone on / off

9001

* Error in WIFI communication between lock and app.
* Try turning off wifi and use 4g/5g
* The locks communicate with Unloc through WIFI. Error code 9001 indicates that the lock is struggling to achieve stable communication.
* Make sure that the lock itself has sufficient WIFI signals. Try restarting the router by pulling the power plug in and out. Contact us if the problem persists.

9005

* Try turning off wifi and use 4g/5g.
* Try turning you phone off / on.

9303

* Temporary error, please try again.

9199

* Phone does not have internet connectivity. Try turning off wifi and use 4g/5g.

6208

6203

6400

6404

* Uneven signals between lock and app.
* Make sure you are standing outside the correct door.
* Try to open the door via Unloc 1-2 meters from the door, and then move the mobile slowly towards the lock.
* Tap the lock with your phone.
* Restart the app.
* Restart your phone.

6400

* Restart your phone
* The lock requires direct contact with the phone.
* Tap the lock with your phone

6414

* Failed to authenticate with the lock. This typically means that you are trying to open a lock with a key that is for another lock.

7103

* Tap the lock again and press open

7911

* Tap the lock again and press open

7913

* Tap the lock again and press open

2208

* Try restarting the app, and turn bluetooth off / on.
* Turn your phone off / on.

2215

* Try restarting the app, and turn bluetooth off / on.
* Bad lock signal / Good lock signal
* Try restarting the app
* Try restarting your phone





Issues still not resolved?

If the problem persists, please contact support by pressing "help". On PC: tap the turquoise bubble in the lower right corner.

Use backup solution to open the door: Regular key, key card, or similar. Ask someone to open for you (a neighbor, colleague, etc).||

Updated on: 09/10/2024