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Problems with connecting to the lock?

Problems with connecting to the lock?

Does error codes show up? Unable to open or close? We might have some helpful tips.
Kaia Rose Traub Wulff avatar
Written by Kaia Rose Traub Wulff
Updated over a week ago

Possible solutions: 

1. Restarting the app.

iPhone:

On iPhone x and newer:

  1. Press the bottom of the screen and swipe the app up. Don't release it until the screen has zoomed out from the app.

  2. Swipe the app up until it disappears.

On iPhone 8 and older:

  1. Double press the home button.

  2. Swipe the app up until it disappears.

Android:

  1. Go to settings.

  2. Press "apps".

  3. Choose the Unloc app.

  4. Press "Force stop".

  5. Press "OK".

On Huawei phones you might have to turn the phone on and off before it works.

2. Turning on and off bluetooth:

iPhone:

  1. Depending on the model, swipe either up from the bottom of the screen or down from the right corner.

  2. Press the Bluetooth symbol, ᛒ, to turn off Bluetooth.

  3. To turn on, press the Bluetooth symbol again.

Android:

  1. Swipe down from the top of the screen.

  2. Press the Bluetooth symbol, ᛒ, to turn off Bluetooth.

  3. To turn on, press the Bluetooth symbol again.

3. Move closer to the lock.

Error 2215: "Can't connect to lock"
— If the error persist, please contact us so that we can have a look at the issue.

Error 2101: Bluetooth issues
— Try moving closer, disconnecting other bluetooth devices or turning bluetooth on and off.

Still not resolved?
If this didn't solve the issue please contact us by pressing "help". (On desktop: press the turquoise bubble in the bottom right corner to start a new chat.)

Other error-codes:

Please contact us so we can have a look at the issue.

Use fallback solution:
Regular key, keycard, or similar.
Ask someone to open for you (neighbour, co worker,

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