1. Restarting the app.
On iPhone x and newer:
On iPhone 8 and older:
On Huawei phones you might have to turn the phone on and off before it works.
2. Turning on and off bluetooth:
3. Move closer to the lock.
Error 2215: "Can't connect to lock"
— If the error persist, please contact us so that we can have a look at the issue.
Error 2101: Bluetooth issues
— Try moving closer, disconnecting other bluetooth devices or turning bluetooth on and off.
Still not resolved?
If this didn't solve the issue please contact us by pressing "help". (On desktop: press the turquoise bubble in the bottom right corner to start a new chat.)
Please contact us so we can have a look at the issue.
Use fallback solution:
Regular key, keycard, or similar.
Ask someone to open for you (neighbour, co worker,