If there are other phones close by that have tried to connect to the lock it can help to turn off bluetooth on these.

For Android:

  1. Swipe down from the top of the screen.
  2. Press the bluetooth symbol, ᛒ, to turn off bluetooth.
  3. Press the symbol again to turn it on.

For iphone:

  1. iphone x and newer: swipe down from the top right corner. iphone 8 and older: swipe up from the bottom of the screen.
  2. Press the bluetooth symbol, ᛒ, to turn off bluetooth.
  3. Press the symbol again to turn it on.

If this didn't solve the issue please contact us by pressing the "x" in the top right corner and then "New conversation". On a computer: click the turquoise bubble in the bottom right corner.

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