> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.unloc.app/sitemap.xml
> Use this file to discover available pages before exploring further.
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# I can't place a call using Doorbell


If you can't place a call as a visitor, this is usually due to your browser not having the necessary permissions for speech/video. You may have clicked "Don't grant access" when using Unloc Doorbell previously, or something else causing the your phone not allowing the webpage to allow it. 


### Here is how to fix it in general:
1. Go to url: doorbell.unloc.app on your phone browser
2. Go to page menu/settings, and find Website settings. The process can vary between browsers.
3. Turn on "Allowed" for both Camera and Microphone. This might be at "Ask" or "Deny" today

If this was already on, and it is still not working:
* Make sure you have mobile data turned on and that you have cellular connection
* Try restarting your browser app by "swiping it up"

# Detailed instructions on how to allow 

### IOS Safari
If you previously denied permission, you must change it manually in Settings — there’s no automatic re-prompt until it’s reset.

Here is a video showing how to fix it in Safari.

![Give permissions in Safari](https://storage.crisp.chat/users/helpdesk/website/a4f3bb8f4a123800/allowdoorbellpermissions2-ezgi_1gh90dd.gif)

### Chrome on IOS
If Chrome has access, but the website is still blocked:
1. Open **Chrome** and go to the website
2. Tap the **three dots (⋯)** menu
3. Tap **Settings**
4. Tap **Content Settings**
5. Tap **Camera** and **Microphone**
6. Make sure both are set to **Allow**

### Android

###### Chrome on Android

1. Open **Chrome **on the Doorbell website.
2. Tap the **three dots (⋮)** in the top right
3. Tap **Settings**
4. Tap **Site settings**
5. Tap **Camera**
    * Make sure it says **Allowed**
6. Tap **Microphone**
    * Make sure it says **Allowed**

###### Samsung Internet on Android
1. Open **Samsung Internet **on the Doorbell website.
2. Tap the **menu (☰)** in the bottom right
3. Tap **Settings**
4. Tap **Browsing privacy dashboard** or **Privacy dashboard** (name may vary)
5. Tap **Permissions**
6. Tap **Camera**
    * Make sure it is set to **Ask before accessing** or **Allowed**
7. Tap **Microphone**
    * Make sure it is set to **Ask before accessing** or **Allowed**

If these are set to **Blocked**, websites cannot request access.

### Firefox on Android
1. Open **Firefox **on the Doorbell website.
2. Tap the **three dots (⋮)** menu
3. Tap **Settings**
4. Tap **Privacy and security**
5. Tap **Site permissions**
6. Tap **Camera**
    * Set to **Ask to allow** or **Allowed**
7. Tap **Microphone**
    * Set to **Ask to allow** or **Allowed**

If either is set to **Blocked**, websites will not be able to request access.